In a powerful display of solidarity, Unite — the leading union for hospitality workers — has called out management at Manchester’s landmark Kimpton Clocktower Hotel for what it describes as blatant union busting tactics. The intervention comes after staff at the hotel and its adjoining restaurant, The Refuge, took the brave decision to organise for better working conditions.

Workers initially came together after enduring a catalogue of unacceptable practices: chronic understaffing leading to fatigue and burnout, problems with sick pay, and shifts scheduled with less than the legal minimum of 11 hours’ rest between them. In response, staff made the decision to join Unite and seek formal union recognition — a move that should be met with respect, not retaliation.

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For decades, the balance of power in UK workplaces has tilted decisively away from the collective voice of employees. Union membership has declined, and for a generation of workers in newer industries, the concept of organised bargaining has been an abstract idea, not a tangible right. The landmark Employment Rights Act represents a historic correction—a deliberate and necessary effort to revitalise the trade union movement and re-embed the principles of fairness and collective negotiation into the modern economy.

This isn't just a change in policy; it’s a restoration of fundamental workplace democracy. The Act’s comprehensive reforms are designed to dismantle the barriers that have stifled worker organisation and to answer a simple, powerful question: Will it work? The evidence suggests that by empowering workers and their chosen representatives, it can.

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